Fortune 100 CompanyCitrix Performance Optimization
[F]ortune 100 Company has serious Citrix issues affecting over 22,000 users regularly. Our Remote Diagnosis service was exactly what they needed to uncover the technical causes of the problems. Graphical annotation helped dozens of technologists and managers understand the problem and improved their ability to collaborate with their vendors to gain consensus toward mitigation. Very successful optimization of existing systems.
[O]ur participation remotely on the trouble call bridge, working with their packet capture team to gather the appropriate packets enabled successful remediation of dozens of Citrix related problems. This company had excellent project management, packet capture and technical teams. They needed an experienced skilled analyst to uncover the details so consensus could occur between teams and vendors.